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GeminiandScales Return and Exchange Policy

Return and Exchange Policy

Return Policy

  • Timeframe: Product returns must be made within 15 days from the delivery date.

  • Condition: The products to be returned must be in their original packaging, unused, and in resalable condition.

  • Documentation: A copy of the invoice or order number is required for the return process.

Exchange Policy

  • Timeframe: Exchange requests must be made within 30 days from the delivery date.

  • Stock Availability: Exchange transactions can be made provided that the product is in stock.

  • Condition: The products to be exchanged must be in their original packaging, unused, and in resalable condition.

Return and Exchange Process

Request for Return or Exchange:

  • Initiate your return or exchange request by contacting us at geminiandscales@gmail.com.

  • Upon approval of your request, you will be provided with a return number and return instructions.

Preparing the Product:

  • Package the product you wish to return or exchange in its original packaging along with all accessories.

  • Include a copy of the invoice or order number inside the package.

Shipping:

  • Ship the product for return or exchange to the specified address. The shipping fee is the responsibility of the customer, except for defective or faulty products, where the shipping fee will be covered by us.

  • Keep the shipping tracking number and provide it to us upon request.

Assessment and Approval:

  • Upon receipt of the product, its compliance with the return or exchange conditions will be checked.

  • Once approved, the exchange process will be initiated or the return amount will be transferred to your account within 5-10 business days, depending on the payment method.

Exceptions

  • Customized Products: Returns of personalized products are not accepted.

  • Hygiene Products: Items such as underwear, cosmetic products, etc., cannot be returned for hygiene reasons.

Contact Information If you have any questions regarding our return and exchange policy, please contact us using the following information:

[Name & Surname]
[Address]
[Order Number]
[Email Address]

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